During implementation, you will be working with a layout specialist on the AspireCare team to complete any necessary revisions to your document layouts. Please review the FAQ below and the attached policy for more details. To learn the specifics of the deployment layout process, you can watch the Document Layout Process Classroom video.

What are document layouts?

Document layouts are printable versions of various documents such as invoices, proposals, purchase receipts, etc. Your Aspire system comes pre-loaded with sample proposal and invoice layouts in addition to the default layouts.

What is the layout revision process?

During deployment, Layout Requests and Revision Policy is structured on your Tier.

Any revisions not listed on the policy will incur a $150.00/hr charge. These revisions are requested by submitting a request to AspireCare with the necessary documentation. Clients have 90 days from the on-board date to submit these revisions. Any revisions not submitted during deployment will incur charges per the above layout policy.

Growth Tier

Minor revisions only

Corporate Tier

5 hours no charge

Enterprise Tier

8 hours no charge

How do I submit a revision request through AspireCare?

Requests should be submitted through the Resource Center by going to the “Support” module and submit a message through live chat. Select the option “I need to adjust our layouts.” When prompted, please attach your annotated layout and your layout request form to the chat using the paperclip in the bottom of the chat window. You may only submit layout requests through chat. Please only submit ONE layout revision per chat.

What attachments should I include when submitting the revision?

1. Complete the attached Layout Request Form.

2. Attach a .doc or .rtf file of any hard-coded text.

3. Attach a marked-up copy of the layout (see example).

Should you have any questions regarding this material or the layout revision process, please feel free to reach out to your implementation manager.

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